JawabkanWe build for the shop that closes, not the one that never sleeps.
Jawabkan started with a simple observation: most Malaysian SMEs are losing sales not because their product or service is wrong, but because nobody's there to answer when a customer asks.
Owners were doing customer service at midnight.
We spent time with retailers, clinics, tuition centres, and home-service crews across the Klang Valley, and kept hearing the same thing: enquiries came in constantly, at all hours, and replying to them was eating into time that should've gone to actually running the business.
Hiring a full-time front desk didn't make sense for a five-person shop. Generic chatbots gave customers wrong prices and worse experiences than no reply at all. Nothing was built for a business that runs on WhatsApp and a simple website, with an owner who can't be online 24/7.
An assistant trained on your business, not a script.
Jawabkan answers using your actual prices, services, hours, and FAQs — loaded in during a short setup, not scraped or guessed. It works on the two channels Malaysian customers already default to: your website and WhatsApp.
It's deliberately narrow. Jawabkan handles the questions it can answer confidently and hands off everything else — complaints, negotiations, anything unusual — straight to you. The goal was never to replace the owner. It was to stop good customers from disappearing into a reply gap.
A few things we won't compromise on.
Real answers, not scripts
If Jawabkan doesn't know your price for something, it says so and hands off — it never invents an answer to sound helpful.
The owner stays in control
Jawabkan is a front desk, not a decision-maker. Anything outside its brief goes to you, every time.
Built for how Malaysia messages
WhatsApp-first, multilingual by default — because that's where your customers already are.
No developer required
Setup is a conversation and a document upload, not a technical integration project.
One flat rate
No per-conversation billing that punishes you for getting busier. Pricing you can plan around.
Slow, deliberate rollout
We'd rather onboard a business properly than rush it live with half-loaded information.
Built in the open, with real SMEs.
First conversations with SME owners
We sat with retailers, clinics, and tuition centres to understand where enquiries were actually being lost.
First businesses go live on WhatsApp and website chat
A small group of SMEs across the Klang Valley started running Jawabkan on their real price lists and FAQs.
Expanding across retail, F&B, clinics, and trade services
Refining handoff logic, multilingual coverage, and booking sync based on what real conversations need.
See it answer a real customer.
15-minute demo, on your own business information — no commitment.