Jawabkan1. Who these terms are with
These terms are an agreement between MESTUAH ([SSM REGISTRATION NO.]), a sole proprietorship registered in Malaysia, of 9-10, Level 9, Jalan Jubli Perak 22/1, Seksyen 22, 40300 Shah Alam, Selangor, Malaysia, trading as Jawabkan — “we”, “us”, “Jawabkan” — and you, the person visiting this website.
Reach us at hello@jawabkan.com or on WhatsApp at +60 19-391 3891.
2. What you are agreeing to, and when
These terms govern your use of this website, and nothing else. They apply from the moment you use the site.
Jawabkan is sold as a monthly subscription, but not through this website. There is no checkout here, and nothing on this site — including the pricing page and the demo chat — forms a subscription or commits you to one. If you decide to subscribe, we agree separate written terms with you at that point. Requesting or attending a demo commits you to nothing.
If we have signed a separate written agreement with you, that agreement governs wherever the two disagree.
3. Using this website
The site is informational. The demo chat on it is a fixed script running in your browser, not a live assistant, and not a quotation — it answers from invented examples for a fictional shop. Prices and capabilities described anywhere on this site are indicative until confirmed in a quotation for your business.
Don’t attempt to disrupt the site, scrape it at a volume that degrades it for others, or use it to distribute anything unlawful.
4. Personal data
How we handle personal data — including anything you send us through the enquiry form on this site — is set out in the Privacy Notice, which forms part of these terms. A Bahasa Malaysia version is published alongside it, as section 7(3) of the Act requires.
5. Warranties, and their limits
We warrant that we have the right to operate this website and to publish what appears on it.
Beyond that, and to the extent Malaysian law permits, this website is provided as-is. We do not warrant that it will be uninterrupted or error-free, or that the information on it is complete or current. Nothing on this website is a promise of revenue, response rate or conversion.
Nothing in these terms excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, for fraud, or any right you have under the Consumer Protection Act 1999 where it applies to you.
6. Limitation of liability
Subject to section 5, neither of us is liable to the other for loss of profit, loss of business, loss of goodwill, loss of anticipated savings, or indirect or consequential loss, however it arises.
Our total liability arising out of or in connection with your use of this website, in contract, tort, negligence or otherwise, is limited to [SET A FIXED SUM — see the note below.]
[The subscription draft capped liability at the fees paid in the preceding 6 months. That formula is meaningless here, because a website visitor pays us nothing — it computes to zero, and a zero cap risks being read as excluding liability altogether, which is worse than having no cap. A fixed sum is needed instead, set deliberately and reviewed.]
7. Indemnity
[Redraft for a website-only document, or delete this section. The subscription draft had the customer indemnify us for breach of their subscriber obligations, for inaccurate information they supplied, and for their dealings with their own customers — a website visitor has none of those. The only plausible basis left is misuse of the site under section 3. An indemnity wider than that, demanded of someone who is merely reading a website, is unlikely to be enforceable.]
8. Changes to these terms
We may update these terms. We will post the new version here with a new version number and date. Continuing to use this website after that means you accept the updated terms.
9. Events outside our control
We are not in breach for a failure caused by something genuinely beyond our reasonable control — including outages at a platform or hosting provider, internet or power failure, natural disaster, epidemic, or government action.
10. Governing law and disputes
These terms are governed by the laws of Malaysia. The courts of Malaysia have exclusive jurisdiction.
Before starting proceedings, raise the dispute with us in writing and give us 30 days to resolve it. Most things are settled at that stage. [If arbitration under AIAC rules is preferred to litigation, replace the jurisdiction sentence above — don’t leave both.]
11. General
- Assignment. We may transfer these terms to a company that acquires our business, on notice to you.
- No partnership. Nothing here makes either of us the other’s partner, agent or employee.
- Severability. If a provision is unenforceable, the rest stands.
- No waiver. Not enforcing a term once does not waive it.
- Entire agreement. These terms and the Privacy Notice are the whole agreement between us on the use of this website, and replace anything said beforehand — except any signed agreement covered by section 2.
- Notices. Written notice means email to hello@jawabkan.com, or to the address you last gave us.
- Third parties. Nobody other than you and us has any right to enforce these terms.
- Language. These terms are published in English and Bahasa Malaysia. [State which version prevails in the event of inconsistency — unlike the Privacy Notice, no statute settles the answer here, so it has to be chosen deliberately.]
12. Questions
If any of this is unclear, ask — hello@jawabkan.com. A term you didn’t understand is a term we wrote badly.